Today I emerged from my cloffice for awhile to observe what the customer service department really does for our company. It is a employee owned company. Each person who works there also owns some stock as well. (That explains why there were so many people at the meeting to announce what the new stock price was-up 30% from last year.) Some might think that answering the phone and taking orders would be a simple job, but not where I work. The products we manufacture and sell are not easily understood unless you are a scientist or a chemist. As I listened to customer service people on the phones I noticed a few things:
1. They know all about the products. They are well versed in what we offer and how it works.
2. They know all the procedures that make our company one of the top in the state.
3. They are always ready to answer questions or concerns and know exactly where and how to access pertinent information at a moment's notice.
4. They work well together sharpening each other's skills and keeping each other accountable.
Since coming to work there and being exposed to the best the world has to offer, I have become increasingly burdened for the lost. And I thought to myself, what if I, as a Christian would apply what I've observed in my office to my own life? Would it make me more successful for the Kingdom of God?
1. Know the product--Jesus Christ, crucified and resurrected. A superficial head knowledge will not do. I must have a deep, effectual, relational, ongoing knowledge and experience with God . How can I rightly explain in a convincing manner something I have not experienced and expect people to buy it? How can i explain the wonders and beauty of someone that I only know as an acquaintance? I must know the WHOLE Jesus, the WHOLE gospel.
2. Know the procedures that make the gospel work. What good does it do to tell someone half of something and expect them to make good decisions based on half-truth? Yet, we do this in Christianity all the time, leaning one way or the other in what we emphasize pertaining to Christ. If we lean one way too far we end up with greasy grace and sloppy agape which tragically ends in people thinking they are saved when they're not. If we go hard the other direction we end up in legalistic religion that may alter behavior but not the soul.
3. Be well equipped to handle anything that someone throws at you. In order to do this we must invest our time and attention to the instruction manual. We must know the Word of God. We must accurately interpret what it says. We must be able to refer to it in a moment's notice and know where to find what we're looking for. We must know that it and only it is the truth and refuse to bend or compromise. Otherwise, it won't work in the life of another.
4. Don't be a Lone Ranger. Even he had Tonto! We must remember that we are part of a whole and that whole rightly fitted together creates the living force that brings the Kingdom of God to earth. Listen to one another. Heed your brothers and sisters in Christ, especially those more mature or in leadership over you. Let iron sharpen iron, encouraging and being encouraged, spurring each other on in the good works God has already prepared for us to do.
As you can see, I'm learning a lot at work! :-)
1. They know all about the products. They are well versed in what we offer and how it works.
2. They know all the procedures that make our company one of the top in the state.
3. They are always ready to answer questions or concerns and know exactly where and how to access pertinent information at a moment's notice.
4. They work well together sharpening each other's skills and keeping each other accountable.
Since coming to work there and being exposed to the best the world has to offer, I have become increasingly burdened for the lost. And I thought to myself, what if I, as a Christian would apply what I've observed in my office to my own life? Would it make me more successful for the Kingdom of God?
1. Know the product--Jesus Christ, crucified and resurrected. A superficial head knowledge will not do. I must have a deep, effectual, relational, ongoing knowledge and experience with God . How can I rightly explain in a convincing manner something I have not experienced and expect people to buy it? How can i explain the wonders and beauty of someone that I only know as an acquaintance? I must know the WHOLE Jesus, the WHOLE gospel.
2. Know the procedures that make the gospel work. What good does it do to tell someone half of something and expect them to make good decisions based on half-truth? Yet, we do this in Christianity all the time, leaning one way or the other in what we emphasize pertaining to Christ. If we lean one way too far we end up with greasy grace and sloppy agape which tragically ends in people thinking they are saved when they're not. If we go hard the other direction we end up in legalistic religion that may alter behavior but not the soul.
3. Be well equipped to handle anything that someone throws at you. In order to do this we must invest our time and attention to the instruction manual. We must know the Word of God. We must accurately interpret what it says. We must be able to refer to it in a moment's notice and know where to find what we're looking for. We must know that it and only it is the truth and refuse to bend or compromise. Otherwise, it won't work in the life of another.
4. Don't be a Lone Ranger. Even he had Tonto! We must remember that we are part of a whole and that whole rightly fitted together creates the living force that brings the Kingdom of God to earth. Listen to one another. Heed your brothers and sisters in Christ, especially those more mature or in leadership over you. Let iron sharpen iron, encouraging and being encouraged, spurring each other on in the good works God has already prepared for us to do.
As you can see, I'm learning a lot at work! :-)
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